Communications Specialist
Position Summary:
Work involves the responsibility of operating telephone, radio and other communications equipment in receipt and transmission of calls for police, fire, and emergency medical assistance. Non-emergency assistance is also rendered in the form of information taking and transmitting for a variety of different municipal and contract agencies. Work also involves performing a variety of clerical duties including, but not limited to, filing, producing computer-generated logs, reports and other records.
The incumbent is responsible for receiving and correctly dispatching all calls received during their shift at the Emergency Dispatch Center and for a variety of clerical and support activities within the Department. The proper functioning of this position affects the safety and well-being of all persons served by the Center.
Responsibilities and Duties:
· Must have clear, understandable speech.
· Answers all incoming telephone calls received at the Emergency Dispatch Center for the City of Claremont.
· Dispatches, via radio, telephone or verbally, the calls to the appropriate police, fire, emergency medical service, or other appropriate agency responsible for the delivery of the requested or required service.
· Maintains a log of all calls received, including the complainant’s information, location of the problem, the applicable response information and any other appropriate data concerning the dispatch of services for the complainant.
· Serves as a receptionist at the Claremont Police Department answering requests for information and directing citizens to the appropriate person or agency.
· Monitors alarm systems at the Emergency Dispatch Center such as burglar alarms, fire alarms, building alarms and other types of automatic alarm systems; monitor closed circuit television system within the Dispatch building and on the exterior. Oversees the activity on CCTV or audible monitors to ensure safety of persons within the buildings monitored.
· Performs a variety of clerical support functions such as logs or activity report record generation, computer information updates, filing, transcribing and related activities.
· Performs other related duties as assigned.
Qualifications
High School diploma with typing or computer-use training. Some experience in the operation of two-way radios, operation of computers and electronic telephone systems and dealing with the public or any equivalent combination of training and experience which demonstrates the possession of the knowledge, skills and abilities required to perform satisfactorily on the job.
Compensation
Hourly Rate: 24.03/Hour
Interested Candidates:
Please submit letter of interest and resume to:
Human Resources
58 Opera House Square
Claremont, NH 03743
Or via e-mail at:
hr@claremontnh.com
The City of Claremont is an Equal Opportunity Employer
Date Posted: 09-12-2024
Expire Date: Open until filled
Contact Name: Jamie Young
Contact Email: hr@claremontnh.com